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Contact

Office de Tourisme de Mazamet
3 Rue des Casernes
81200 Mazamet

Tél. : + 33(0) 5 63 61 27 07
Fax : + 33 (0) 5 63 61 31 35
E-mail : 
accueil@tourisme-mazamet.com

Opening hours :
November, December:
open from Mondays to Saturdays :10a.m.to 12a.m.and 2p.m.to 6p.m.Closed on Thursdays.

January:
open from Tuesdays to Saturdays :10a.m.to 12a.m

February and March :
open from Tuesdays to Saturdays :10a.m.to 12a.m.and 2p.m.to 6p.m

April, May, June, September and October :
From Mondays to Saturdays :10a.m.to 12a.m.and 2p.m.to 6p.m.
On the Sunday of « les journées du patrimoine » ;10a.m.to12a.m.and 2p.m.to 6p.m. 
 
From the first of July to the 13th of July and from the 16th of August to the 31st of August :
From Mondays to Saturdays : 9.30 to 12a.m. 2p.m.to 6p.m.
On Sundays :2.30p.m.to 6.30pm
On Mondays in July and August, closed at 7:30 p.m.

 From the14th of July to the 15th of August
From Mondays to Saturdays : 9.30 to 12.30 and 2 to 6.30
 On Sundays and Bank holidays :9.30 to12.30 and 2.30 to 6.30.
On Mondays in July and August, closed at 7:30 p.m.
 
Closed on 1st and 11th November ; on 24th December(afternoon),25th December, 31st December(afternoon),1st January,17st April(Easter Monday),1st May, 8th May,25th May(Ascension Day) and 5th June(Whit Monday). 


This tourist office classified in the "catégorie2" by prefectoral bylaw
, belongs to the group " office de tourisme de France ".

It gets involved to :
- give you a reception and information area , easily accessible;
- help you with your official mails and documents ;
- offer you to sit down ;
- give you free information about local touristic possibilities ;
-offer you free wifi access ;
-put up the opening hours in at least 2 foreign languages ;
-be open at least 240 days per year , including Saturdays and Sundays
on touristic or animation periods ;
-answer your mails all year long ;
- have a continuous reception service with people speaking at least 2
languages;
- give you touristic maps, plans and touristic guides on paper ;
- give you access to the internet trilingual site ;
- give you touristic information on paper in at least 2 foreign
languages about :
      . all the classified touristic accomodations , with at least the
name of the place , its postal address , its email , its phone-number
and its classification;
      .the monuments and cultural touristic sites , natural sites ,
leasures with prices , opening hours and periods , internet sites ,
phone-numbers and addresses ;
      . emergency phone-numbers ;
      . special events and animations ;
-bring up to date its touristic information ;
-put up outside the emergency phone-numbers ;
-present all the qualified offers for all people ;
- deal with your complaints and find satisfaction ;
- respect a quality chart ;
-have a counsellor at your disposal ;
- be sure about the reliability of the last informations about the
local touristic offers .

 

The quality chart:

" Your satisfaction is at the heart of our preocupation".
      Since a few years , our services got involved in order to promote
the welcoming quality of this touristic destination :PAYS MAZAMETAIN .
This chart was founded in 2004 with the reference NF service " accueil
et informations dans les offices de tourisme". We define a system of
global management in quality to keep and follow the customers in their
diversity and their demands ,always in the centre of our activities.

What is the  distinction QUALITE TOURISME?
Our government created the distinction QUALITE TOURISME in order to
improve the quality of the touristic services in France. This
distinction chooses and federates all the quality controls involved in
hotels , tourist residences , holiday villages , campings , caterings,
cafés and brasseries , seasonal rental agencies , touristic places ,
outdoor activities and touristic offices.

Why did the "Office deTourisme Mazamet-Montagne Noire" get involved in
the quality chart?
The Tourist Office has the object to :
- reinforce the image of the Mazamet region as a destination.
- Reinforce the seasons and eliminate the distortions due to seasons.
- Reinforce the partners and the role of the office.
-Develop its own ressources.
- Give satisfaction and delight to our customers and secure their
loyalty ( tourists , local inhabitants , elected representatives and
partners ). Internet and quality are at the centre of our objectives.

An involvement of all the team
The distinction QUALITE TOURISME is the main focus for the team
ACCUEIL and for the structure . Write and share our knowledges ,
proceedings , be in harmony with the obligations of the
reference"quality", spread external and internal informations , measure
our customers' satisfactions , teach the team... now we have a wonderful
tool-box- always to improve-which enable us to keep professional ,
recognize and perpetuate the work of the Tourist Office and reach our
objectives.